ERP, CRM, SCM
Trends in CRM -3
Trends in CRM -3I was once involved in designing the analytical requirements of a company. The analytics included customer buying patterns, sales trends, receiv...
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ERP, CRM, SCM
ERP, CRM, SCM
Trends in CRM -2
Trends in CRM -2A few weeks back, while I was driving, I got a SMS from my bank, thanking me for using their credit card for US $ 100. I was perplexed and tryin...
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ERP, CRM, SCM
Trends in CRM -1
Trends in CRM - 1 Analytic has matured over the years. Most of them are inward-looking, meaning the analytics is benefitting the company implementing it.Th...
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ERP, CRM, SCM
Customer’s usage of your product
Customer’s usage of your product"For what purpose are you using my product?" is my favourite question to my customers.For example:If you are selling an u...
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